Shipping policy

At Golf Sowaht, we are committed to offering a smooth and reliable experience, including careful and transparent shipping. This policy outlines the terms governing the processing, shipment, and delivery of your orders.

Shipping Area

At this time, Golf Sowaht ships exclusively within Canada. We are actively working to expand our shipping zones and hope to offer international shipping in the near future.

Order Processing Time

Each order is processed within an estimated timeframe of 2 to 4 business days, starting from the business day following order confirmation.

This period allows us to produce, prepare, and carefully inspect each item prior to shipment.

During peak periods or for certain specific orders, processing times may be slightly extended. If so, you will be informed as promptly as possible.

Delivery Time

Once an order has been shipped, the estimated delivery time is 2 to 6 business days, depending on the destination and carrier.

Delivery times are provided as estimates only and may vary due to factors beyond our control, such as weather conditions, strikes, or peak shipping periods.

Shipping Methods and Carriers

We currently offer standard shipping. Available options and applicable fees are clearly displayed at checkout.

We work with recognized carriers in Canada to ensure reliable and secure delivery of your orders.

Shipping Fees

Shipping fees are calculated based on the delivery address and the selected shipping method. The exact amount is clearly displayed before order confirmation and payment.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number, allowing you to follow your package in real time.

Accuracy of the Shipping Address

It is the customer’s responsibility to provide a complete, accurate, and secure shipping address.

Golf Sowaht cannot be held responsible for delays, losses, or additional fees resulting from an incorrect, incomplete, or unsecured address.

Orders Returned or Cancelled Due to Incorrect Address

If an order is returned due to an incorrect address provided by the customer, or if a cancellation is requested after shipment:

return shipping fees remain the customer’s responsibility
such fees may be deducted from any refund issued, if applicable

Damage, Loss, or Theft

In the unlikely event that your order arrives damaged or is lost during transit, please contact our customer support team as soon as possible.

Each situation is reviewed on a case-by-case basis and may result, depending on the circumstances, in a replacement, a gift card of equivalent value, or a refund, in accordance with applicable laws and our internal policies.

Once a carrier provides proof of delivery (scan, photo, signature, or GPS confirmation) to the address provided by the customer, the delivery obligation is considered fulfilled.

Packages reported as stolen after delivery confirmation are the responsibility of the customer. We strongly recommend using a secure delivery address (workplace, concierge service, PO box, etc.).

Situations related to incorrect sizing or a change of mind are not considered product defects. These cases are covered exclusively by our Exchange Policy, and, where applicable, by the Serenity Option — Size Exchange when added to the order.

In certain situations, additional information or documentation may be required to properly review a request.